What could be a negative outcome of neglecting usability testing?

Neglecting usability testing can lead to a poor user experience and dissatisfaction among users. Usability testing is crucial for identifying how real users interact with a system or application. When this process is overlooked, it can result in software that is difficult to navigate, understand, or use effectively. Consequently, users may become frustrated, which can lead to a decline in productivity, increased errors, and an overall negative perception of the software. This dissatisfaction can ultimately harm the organization's reputation and may even lead to increased turnover if users seek out more user-friendly alternatives.

While other outcomes may relate to operational costs or software updates, the direct impact of usability neglect primarily manifests through user experience, making option B the most relevant negative outcome in this context.